Terms and Conditions

INFORMATION WE COLLECT FROM YOU

We collect information from you to extend services like processing of your donations, providing receipts and tax exemption certificates, sending regular updates about the work we do for social and ecological justice and our engagements with the most marginalised and vulnerable communities, response to your queries and apprising you of the new opportunities to help deprived and marginalized communities of India in a better way. Depending on the type of communication or transaction, the personal information we collect may include, but is not limited to, your name, postal address, date of birth, PIN code, telephone numbers, mobile phone numbers, your organization’s name, email addresses, credit/debit card information, bank information or billing information.

Basant Farmer Producer Company Shipment and refund policy

We at Basant strive hard to maintain the best possible quality standards during entire product production cycle to deliver the best in quality chemical free products, to our consumers. Our replacement, return and refund policies are designed keeping customers first and we always try to deliver the best in the class service to our consumers. The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website https://www.basantfpo.com/ not applicable for products bought at offline stores or on any third-party platforms. You can e-mail us at basantwomenfpo@gmail.com within 02 days from the date of delivery to book an exchange/ return/ refund request.

REPLACEMENT, RETURN & REFUND

Replacement of the products may be considered in below scenarios –
- In-transit damage of the product if such instances reported within 10 hours of product delivery.
- If we deliver a product with Shelf life remaining < 50% of the product life if such instances reported within 24 hours of the delivery.
- In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
- The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.

Scenarios where Replacement of the products is not allowed –
- No replacement is allowed for any expired product.
- Used products are strictly not allowed for replacement.

Return –

Products are delivered on NON - RETURNABLE BASIS
Return is allowed only in case of delivery of incorrect or damaged products.
Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
Refunds to bank accounts shall be processed within 15-20 business days (Subject to clearance in quality check).
Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
Cash Refunds are not allowed for COD orders.